We at OurGenericPharmacy.com want to make sure you are 100% satisfied with your order. In the event the product you ordered has been damaged beyond use or you are not pleased with the quality, we will offer you at our discretion either a full refund or a store credit in the amount of the order. We will not require you to return the items in question; simply dispose of them in a safe manner. However, in the event of damage, we will request a photo so that we may address the issue with our packaging team for future orders.

Simply use our contact form, indicate your order number and supply the email address you used to place the order and the nature of your problem. We are committed to great customer service.

Cancellations

We pride ourselves on fast processing of your order however, if you need to cancel an order, contact us immediately via email. We will do everything in our power to cancel the order. However, if the order is shipped, we will not be able to stop it. In this event, please explain the situation and we will try to work with you.